Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD)

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 06 hours of placing them. Contact us at [jdbrothersonlinestore@gmail.com/03233471065] as soon as possible.

Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to track your package in real-time.

Q: Do you offer nationwide shipping?
A: Yes! We deliver to all major cities and towns across Pakistan.

Q: How long does delivery take?
A: Standard delivery takes 3-5 business days in major cities and 5-7 business days for remote areas.

Q: What are the shipping charges?
A: We offer free shipping on orders above PKR 3,000. For orders below this amount, standard shipping charges apply (calculated at checkout).

Q: What is your return policy?
A: We offer a 7-day return policy. If you are not satisfied with your purchase, you can return it within 7 days for an exchange or refund.

Q: What are the conditions for returns?
A: The product must be unused, in its original packaging, and with all tags intact. Used or damaged items are not eligible for returns.

Q: How do I request a refund?
A: Contact our support team at Whatsapp No. 03233471065 with your order details. Refunds are processed within 7 business days after receiving the returned item.

Q: How can I contact customer support?
A: You can reach out to us via:
📧 Email: jdbrothersonlinestore@gmail.com
📞 Phone/WhatsApp: 0323-3471065
📍 Social Media: https://web.facebook.com/thejdbrothers2023/

Q: What are your support hours?
A: Our support team is available Monday to Saturday, 9 AM – 7 PM (Pakistan Standard Time).